TERMS OF SERVICE

Terms of Service

Welcome to Kickhero
These Terms of Service ("Terms") outline the rules and regulations for using the Kickhero website and purchasing our products. By accessing this site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General Information

  • Independent Store: Kickhero is an independent store offering handcrafted, inspired collectibles. We are not affiliated with or endorsed by any players, teams, or organizations.
  • Product Use: All products are intended for fan appreciation and personal use only.

2. Orders and Payments

  • Order Acceptance: Once an order is placed, you will receive an email confirmation. Kickhero reserves the right to cancel orders due to errors in product information, availability, or payment issues.
  • Payment Options: We accept various payment methods, including credit/debit cards and other secure online payment solutions.
  • Currency Options: Prices are displayed in multiple currencies, which you can select at checkout or on the homepage. The final payment amount will depend on the exchange rate provided by your payment provider.
  • Taxes and Duties: International orders may be subject to customs duties or taxes, which are the responsibility of the buyer.

3. Shipping and Delivery

  • Global Shipping: Kickhero offers worldwide shipping with tracking.
  • Shipping Costs: Shipping costs are calculated at checkout and depend on the destination.
  • Delivery Timeframes: Orders typically take 7-14 business days for delivery, based on historical shipping data. However, delivery times may vary depending on the destination country, customs processes, or unforeseen delays.
  • Exceptions: We do not ship to regions where logistics are significantly disrupted, including certain conflict-affected areas.
  • Tracking: Once your order is shipped, you will receive an email with a tracking number to monitor your shipment in real-time.

4. Returns and Refunds

  • Return Policy: Customers may return eligible items within 7 days of delivery. Returned items must be unused, in original packaging, and in the same condition as received.
  • Refunds: Refunds are processed within 7 business days after receiving and inspecting the returned items. Shipping costs are non-refundable unless the return is due to an error by Kickhero.
  • Non-Eligible Items: Customized or damaged items are not eligible for returns.

5. Intellectual Property

  • Ownership: All content on the Kickhero website, including text, images, and designs, is the intellectual property of Kickhero and protected by copyright laws.
  • Prohibited Use: Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

6. Customer Responsibilities

  • Accurate Information: Customers are responsible for providing accurate shipping and contact information. Kickhero is not liable for delays or lost packages due to incorrect details.
  • Order Review: It is the customer's responsibility to review their order for accuracy before completing the purchase.

7. Limitations of Liability

  • Kickhero is not responsible for delays caused by third-party carriers, customs processing, or events beyond our control.
  • In no event shall Kickhero be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

8. Updates to Terms

  • These Terms of Service may be updated periodically to reflect changes in business operations or legal requirements. Customers are encouraged to review the Terms regularly.

9. Contact Us

If you have any questions or concerns, please contact us: