Refund Policy
At Kickhero, customer satisfaction is our top priority. If you're not happy with your purchase, we’re here to help.
1. Eligibility for Refunds
- Refunds are available within 7 days of receiving your order.
- To qualify, items must be unused, in their original condition, and in the original packaging.
- Shipping is in charge of customer.
2. How to Request a Refund
- Contact us at kickhero.shop@gmail.com with your order number and reason for the refund request.
- Send pics of your order.
- Once approved, we’ll provide return instructions.
3. Refund Process
- Refunds will be processed within 7 business days after receiving and inspecting the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Non-Refundable Items
- Custom orders or items damaged due to misuse are not eligible for refunds.
- KickHero has the the right to choose freely which item can be eligble for refund or not.
5. Contact Us
For questions about refunds or returns, reach out at kickhero.shop@gmail.com.
